LEGAL

Terms of Service

Effective Date: October 28, 2026

Welcome to M.R.S. Strategic Health Advisory. By completing checkout and acknowledging the disclaimer, you (the “Client”) enter into a binding legal agreement with MRS Strategic Health Advisory (“the Practice,” “we,” “us,” or “our”).

1. Acceptance of Terms

This agreement is formed at the moment of payment; browsing our website does not bind you to these terms. We may amend these terms at any time by posting an updated version with a new effective date. All bookings are governed by the Terms in effect at the time of your checkout. Continued use of our booking portal for future sessions constitutes acceptance of the current terms.

2. Description of Services

The Practice provides strategic health advisory sessions, educational resources, and wellness roadmaps.
  • Strategic Advisory, Not Clinical Care: Dr. Margo R. Smith, MD, acts as a Strategic Advisor. No physician-patient relationship is formed. Our services are strictly educational and strategic.
  • Exclusions: We do not provide medical diagnoses, clinical treatments, prescriptions, or clinical care. This service is not a substitute for professional medical care.
  • Formats: consultation and strategy sessions are conducted via Google Meet, FaceTime, or phone.

3. Practice Commitments

  • We commit to no recurring subscriptions, no sale of supplements, no advertisements, and no tracking cookies.
  • We do not collect or sell personal data for marketing purposes.

4. Eligibility

You must be 18 years of age or older (or the legal age of majority in your jurisdiction) and possess the full legal capacity to enter into this agreement.

5. The No-Account Model & Clearance

  • Transient Access: We do not use persistent user accounts. You are identified solely by a unique Payment Reference generated at checkout, which you must retain. Your Payment Reference is permanent — it does not expire and is retained for dispute resolution even after your personal data is purged.
  • Booking Codes: Your booking code carries a 30-day scheduling window. During your consultation session, if you chose to go-forward, your booking code is reactivated for a fresh 30-day window to schedule your strategy session. Once you book a session, the window is anchored to your scheduled session date. After you complete a strategy session, your booking code is reactivated for a fresh 30-day window so you can book a follow-up without a new consultation. Consultation sessions cannot be cancelled. If you cancel a strategy session, your booking code expires immediately. If your advisor cancels the session, your booking code is preserved with a fresh 30-day window so you can rebook. If no action is taken, the booking code naturally lapses at the end of its 30-day window. After a cancel-driven expiry, contact our office to request a new booking code.
  • Data Purge: Because we do not maintain persistent client records tied to personal identity, staff cannot look up bookings by name or email. If you misplace your Payment Reference, manual verification requires your payment transaction details (transaction date, exact amount, and the last 4 digits of the payment card) or your Stripe receipt (if provided).

6. Booking & Scheduling

  • Mandatory Consultation Sessions: All new clients must complete an initial 10-minute consultation session prior to booking strategy sessions, unless provided a direct booking invitation or authorized booking code by the advisor. Consultation sessions require a $50.00 non-refundable fee.
  • Initial Strategy Sessions & Fee Credit: Initial strategy sessions require a valid booking code (issued upon consultation completion or via direct authorization) and full payment at scheduling. If you paid the initial consultation fee, that $50.00 will be credited in full toward your initial strategy session cost. If you booked via direct invitation or authorization code without paying a consultation fee, no initial fee credit applies.
  • Follow-Up Strategy Sessions & 30-Day Window: Clients who have completed an initial strategy session are eligible to schedule follow-up strategy sessions without repeating the consultation requirement, provided the follow-up is booked within 30 days of their prior session. If more than 30 days elapse without an active session, a new consultation session is required.
  • All eligible follow-up strategy sessions receive a $50.00 follow-up session credit, applied automatically at scheduling. Follow-up credits are non-transferable and hold no cash value.
  • Scheduling, Accuracy & Confirmation: You are solely responsible for selecting the correct date and time when booking. All bookings require completion of payment and the issuance of a Payment Reference to be confirmed. Advisor availability is subject to schedule changes.

7. Payment Terms

  • Pricing: All prices are stated in USD and displayed on our Services page. Prices are subject to change for future bookings without prior notice.
  • Fees, Deposits & Credits:
    • Consultation Fee: A $50.00 non-refundable fee is required to secure a consultation session. When paid, this fee is credited toward your initial strategy session cost as set forth in Section 6. If no consultation fee was paid (via direct booking invitation or authorization code), no credit applies.
    • Strategy Session Fees: Strategy sessions are billed at flat-rate pricing and paid in full at checkout via Stripe, minus any applicable initial consultation credit or eligible follow-up session credit.
    • Non-Refundability: Consultation session fees are strictly non-refundable. Strategy session fees are subject to the Cancellation & Rescheduling Policy set forth in Section 8.
  • Payment Authorization: By submitting payment information, you represent that you are authorized to use the designated payment method and authorize our payment processor (Stripe) to charge the total stated amount to your card.

8. Cancellation & Rescheduling Policy

  • Consultation Sessions: The $50.00 consultation fee is non-refundable. You may reschedule your consultation session at any time up to 24 hours prior to the scheduled start time. Consultation bookings cannot be canceled. If you do not join the session within the 15-minute grace period, the appointment will be canceled and the fee remains non-refundable.
  • Strategy Sessions: Strategy session fees (less any applied non-refundable consultation or follow-up session credits) are eligible for a refund if you cancel at least 24 hours prior to your scheduled start time. You may also reschedule your session up to 24 hours in advance at no additional charge. Cancellations and rescheduling requests are not permitted within 24 hours of your start time. If you do not join the session within the 15-minute grace period, the appointment will be canceled and the fee remains non-refundable.
  • Modification Method: All cancellations and rescheduling requests must be processed directly through the website’s booking portal using your Personal Booking Code. Requests submitted via email, voicemail, or text message cannot be accepted.

9. No-Show Policy

Failure to join your session within 15 minutes of your scheduled start time constitutes a no-show. consultation session and strategy session no-shows forfeit the fee. A new checkout is required to re-book.

10. Refund Policy

  • Eligible Refunds: Refunds are granted under the following circumstances:
    • Timely Strategy Session Cancellations: Cancellations submitted at least 24 hours prior to the scheduled session start time via the booking portal (refunded for the cash amount paid, excluding any non-refundable consultation or follow-up strategy credits applied).
    • Advisor-Initiated Cancellations: Any session canceled by the advisor.
    • Scheduling Errors: Verified system double-bookings or technical scheduling conflicts.
  • Non-Refundable Circumstances: Fees remain non-refundable in the following situations:
    • Consultation Sessions: The $50.00 initial consultation fee is strictly non-refundable once scheduled.
    • Late Cancellations & Rescheduling: Strategy session cancellations or reschedule requests submitted less than 24 hours before the appointment.
    • No-Shows: Failure to join a scheduled session before the expiration of the 15-minute grace period.
    • Policy & Boundary Violations: Immediate session termination resulting from inappropriate conduct, harassment, or violations of our Terms of Service.
    • Credits & Discounts: Consultation credits, follow-up credits, and promotional vouchers carry no cash value and cannot be refunded.
  • Processing & Review: Approved refunds are credited back to the original payment method via Stripe within 3 to 5 business days, depending on your financial institution. Certain transactions may require manual administrative review prior to release; you will be notified promptly by email if your refund is subject to verification.

11. Session Conduct & Boundaries

  • Scope: Requests for medical diagnoses, treatment, or prescriptions will result in immediate session termination.
  • Conduct: Professional conduct is required. Harassment or abuse will result in termination and permanent revocation of access.
  • Recording: Recording of sessions by either party is strictly prohibited without express written consent.
  • Confidentiality: We hold your session content in confidence, subject to legal limitations.

12. Educational Content & Disclaimers

Educational content is for informational purposes only. It is not clinical advice and should not be relied upon as a substitute for professional medical care. We strive for accuracy but do not guarantee that content is exhaustive or current.

13. Privacy & Data Handling

  • 30-Day Purge: Personal information (name, phone, email) is permanently deleted 30 days post-session, except where extended for active payment dispute resolution, legal compliance, or unresolved administrative review.
  • Retention: Your Payment Reference is retained for dispute resolution and financial reconciliation; all other personal data is purged. We also retain anonymized analytics.
  • Security: We do not integrate with Electronic Health Records (EHR).

14. Communication

  • Transactional: You will receive confirmation and reminder emails regardless of marketing preferences.
  • SMS: SMS reminders and notices are completely optional and are only sent to clients who explicitly opt in via our online booking forms. Consent to receive SMS messages is not a condition of purchase or service engagement. Message frequency varies. Carrier message and data rates may apply. You may opt out at any time by replying STOP, or reply HELP for more information.

15. Intellectual Property & Indemnification

  • Content: All site content is the property of MRS Strategic Health Advisory. Unauthorized copying or scraping is prohibited.
  • Indemnification: You agree to indemnify and hold harmless the Practice against any claims arising from your misuse of the service, breach of these Terms, or session boundary violations.

16. Limitation of Liability & Warranty

  • Warranty: Services are provided “as is.” We make no warranties regarding specific health outcomes or service uptime.
  • Liability Cap: Our total liability is limited to the amount paid for the specific session in question. We are not liable for indirect, incidental, or consequential damages.

17. Third-Party Services

We rely on third-party providers (Stripe, Google, Apple, Twilio, Resend). We are not responsible for the outages or policy changes of these third parties.

18. General Provisions

  • Boilerplate: Includes Severability (remaining terms stay in effect), Entire Agreement (these Terms together with the Privacy Policy), No Waiver (enforcement isn’t a waiver), Assignment (not assignable by you), Force Majeure, and Electronic Consent.
  • Governing Law: These terms are governed by the laws of the State of Nevada. Any disputes shall be resolved through binding arbitration in Nevada.

19. Termination

We reserve the right to revoke access, refuse bookings, or terminate sessions for fraud, abuse, or boundary violations. Termination does not entitle you to a refund.

20. Contact

  • Practice Name: M.R.S. Strategic Health Advisory
  • Lead Advisor: Dr. Margo R. Smith, MD
  • Support Portal: Contact Us
M.R.S. Strategic Health Advisory

Strategic health advisory and personalized wellness roadmaps led by Dr. Margo R. Smith, MD.

Dr. Smith is a physician operating strictly in an educational and strategic advisory role. She does not diagnose, prescribe or treat. She maintains a hard operational firewall between strategic consulting and medical advice. Sessions are not recorded, and Dr. Smith does not generate written transcripts or clinical notes.

This platform does not use tracking cookies, advertising pixels, or permanent user accounts. Under our standard policy, client information is automatically deleted from our servers 30 days after your session. Your Payment Reference is the only record that survives this data purge — please retain it for any payment or refund questions after your session. All content is for informational and educational purposes only and is not medical advice.

© 2026 M.R.S. Strategic Health Advisory · Margo R. Smith, MD